ENCMobile Privacy Policy

I. General Provisions

This Privacy Policy ("Policy") aims to inform you ("User" or "You") of how Megatel Netcom Corporation ("we", "our" or "the Company") collects, uses, stores, shares, and protects the personal information you provide when using our mobile application ENCMobile ("Application" or "Service").

This Policy applies to all users of our Services. We respect your privacy and are committed to protecting your personal information. Please carefully read and understand the entire content of this Policy before using our Services.

II. Information We Collect

To ensure your normal use of the products or services of this client, we may need to collect and use the following information related to you. We categorize this information as follows:

1. Information You Provide to Us

• Account Information: When you create an account, log in, or use related services, we will collect your account and password information.
• Personal Identification Information: When you register, complete real-name authentication, or handle specific businesses, we will collect your mobile phone number, ID number, full name, information on the front and back of your ID document, and facial recognition information.
• Transaction Information: When you perform operations such as purchasing SIM cards, activating phone numbers, recharging, purchasing or changing packages, we will collect your consumption records, package handling details, service processing time, order number, order status, order amount, recharge amount, and payment method.

2. Information Automatically Collected When You Use the Services

• Device Information: To verify the legality and security of your logged-in device and payment process, collect and report abnormal data such as APP crashes/freezes, monitor APP performance, identify unique device identifiers, and send push notifications, we will collect your unique device identifier (e.g., IMEI), MAC address, Android ID, terminal version and model, mobile phone brand information, IP address, and mobile network information.
• Location Information: We may collect your approximate or precise location information to provide location-related services or content.
• Log Information: We will automatically collect detailed log information about your use of the Services, including but not limited to your access time, visited pages, clicked links, search keywords, operating system type, and browser type.

3. Information We Obtain Through Third Parties

In certain specific business scenarios, to improve business processing capabilities, response speed, or for other considerations, we may use software development kits (SDKs) and interfaces provided by capable third-party service providers to provide you with services. These SDKs and interfaces may collect and use your personal information, which we will collect and use only after obtaining your authorization and consent. These SDKs and interfaces include:

• Payment SDK: To provide you with better recharge and payment services, we use the WeChat Pay SDK. To ensure the normal operation of your recharge and payment processes, we may use your network information, device information, and storage permissions (Android systems only).
• Tencent SDK: To facilitate your direct browsing of information, opening H5 pages, and viewing videos within the client, and to enhance APP stability, we use the Tencent Browsing Service SDK and Tencent Bugly SDK, which require access to your location and storage permissions (Android systems only), access to phone status and identity, and software installation list.
• Client-side Underlying Framework Libraries: We use client-side underlying framework libraries, mainly including General Library (a universal module for internal network, file operations, encryption, and decryption of all clients), Download Module (used for online version updates and plug-in function downloads on Android systems), Network Library (ensuring users can normally use the client when connected to the network), Log Library (recording local APP operation logs), and Dynamic Permission Library (a support library for all dynamic permissions within the client). These libraries require access to your storage permissions (Android systems only), SMS and MMS permissions, camera, recording and contacts reading permissions, permission to read phone status and identity, and access to precise location to ensure the operation of core business functions of the client, enhance the smoothness of client use, and improve the response speed of client business.

4. Permissions You Grant Us

In addition to the above necessary permissions, other permissions will only be invoked when you use specific functions, and we will request your authorization and consent through pop-up windows or other methods at that time:

• Storage Permission (Android systems only): To ensure that you can normally load H5 pages, splash screen videos, and update the client to the latest version online when using this client, we need your authorization to access multimedia content such as pictures, sounds, and videos on your mobile terminal, and obtain terminal storage permission.
• Contacts Permission: To ensure that you can normally use functions such as recharge and payment, direct data recharge, and detailed bill inquiry, we need your authorization to obtain your mobile phone number and contacts permission, and we will not store your contacts information.
• Camera Permission: To ensure that you can normally use the real-name authentication and photo upload feedback functions of this client, we will obtain your camera permission after your authorization.
• Clipboard Permission: When you need to copy and paste text during the use of this client, as well as when sharing or receiving shared information, we may request to invoke the clipboard copy/paste function and collect information from your device's clipboard. Clipboard information will only be processed on your device, and we will not store your clipboard information for other purposes.

III. Purposes for Which We Use Information

We collect and use your personal information mainly for the following purposes:

1. Provide and Maintain Services: To provide you with the core functions and services of ENCMobile, including login, registration, SIM card purchase, phone number activation, order tracking, coupons, package usage, package purchase, changes, recharge, usage records, business handling, and help center.
2. Identity Verification and Security: To verify your identity, prevent, detect, and investigate fraud, security vulnerabilities, and other security issues that may harm you, us, or other users.
3. Customer Service: To provide you with customer support and respond to your inquiries, requests, and complaints.
4. Improve Services: To analyze and understand how you use our Services, so that we can improve the functions, performance, and user experience of the Services.
5. Personalized Recommendations: To provide you with personalized content, recommendations, and advertisements based on your usage habits and preferences.
6. Compliance with Legal Requirements: To comply with applicable laws, regulations, rules, or the requirements of other legal procedures.
7. Enforce User Agreements: To enforce the user agreement or other agreements between you and us.
8. Internal Management and Operations: For our internal business analysis, auditing, and reporting.

IV. Information Sharing and Disclosure

We value your privacy and will not sell, rent, or share your personal information with any third party without your explicit authorization or as not stated in this Policy. However, we may share your information in the following circumstances:

1. Share with Your Trading Counterparty: To complete your transaction, we may share necessary information with your trading counterparty.
2. Share with Our Service Providers: We may share your information with third-party service providers who provide services to us, such as payment processors, data analysis service providers, and cloud storage service providers. These third-party service providers may only use your information within the scope of providing services to us and are bound by strict confidentiality agreements.
3. For Legal or Security Purposes: We may disclose your information in the following circumstances:
   • Comply with applicable laws, regulations, rules, or the requirements of other legal procedures.
   • Protect the rights, property, or safety of us or others.
   • Investigate or prevent conduct that may violate our user agreement or this Privacy Policy.
4. In the Event of Merger or Acquisition: If we or most of our assets are acquired, merged, or sold, your personal information may be transferred as part of the transaction. We will notify you before the transfer and ensure that the transferee complies with the requirements of this Privacy Policy.

V. Your Privacy Rights

Under applicable U.S. laws, particularly the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the following rights with respect to your personal information:

1. Right to Know and Access: You have the right to request that we disclose the categories and specific content of your personal information we have collected, used, shared, and sold.
2. Right to Delete: You have the right to request that we delete your personal information in our possession, unless otherwise required by law or we have a legitimate reason to retain it.
3. Right to Correct: If your personal information is inaccurate or incomplete, you have the right to request that we correct it.
4. Right to Opt-Out: You have the right to opt out of our sale of your personal information to third parties (if applicable).
5. Right to Data Portability: You have the right to request that we provide your personal information to you or a third party designated by you in a structured, commonly used, and machine-readable format.
6. Right to Restrict Use: You have the right to request that we restrict the use and disclosure of certain sensitive personal information of yours.
7. Right to Non-Discrimination: Your exercise of the above privacy rights will not result in discriminatory treatment by us.

How to Exercise Your Rights:You can contact us through the following methods to exercise the above rights:

• Customer Service Hotline: 909-666-1188 (U.S.) | 400-990-6699 (China)
• Mailing Address: 11100 Valley Blvd. Suite 202, El Monte, CA 91731

We will respond within a reasonable time after receiving your request (in accordance with CCPA/CPRA, usually no more than 45 days). To protect your privacy and security, we may need to verify your identity before processing your request.

VI. Data Security

We attach great importance to the security of your personal information and have adopted a series of reasonable technical and organizational measures to protect your personal information from loss, theft, disclosure, tampering, or damage. These measures include but are not limited to:

1. Data Encryption: Encrypting sensitive personal information during transmission and storage.
2. Access Control: Strictly restricting the access rights of employees and third-party service providers to your personal information.
3. Security Audits: Conducting regular security audits and vulnerability scans to promptly identify and fix security risks.
4. Employee Training: Providing employees with privacy protection and data security training to enhance their security awareness.

Although we have adopted the above security measures, please understand that no security measure can guarantee absolute information security. You are also responsible for protecting the security of your account and password.

VII. Data Retention

We will retain your personal information for the period necessary to achieve the purposes stated in this Policy, unless required or permitted by law to retain it for a longer period. When we no longer need your personal information, we will take reasonable measures to securely delete it or anonymize it.

VIII. Protection of Minors

Our Services are mainly intended for adults. We will not intentionally collect personal information from children under the age of 16. If you are a child under the age of 16, please use our Services under the guidance of your parents or legal guardians. If we discover that we have collected personal information from a child without the consent of their parents or legal guardians, we will delete the relevant information as soon as possible.

IX. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. When we make material updates, we will notify you through in-app notifications, website announcements, or other appropriate methods. We encourage you to review this Privacy Policy regularly to understand how we protect your privacy.

X. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us through the following methods:

• Company Name: Megatel Netcom Corporation
• Company Address: 11100 Valley Blvd. Suite 202, El Monte, CA 91731
• Customer Service Hotline: 909-666-1188 (U.S.) | 400-990-6699 (China)